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In my opinion, the ability to maintain positive “human relations” is one of the most important aspects of modern pharmacy.  We are fortunate that the public has always viewed pharmacy as an honorable profession.  I believe we owe this to our ability to serve our customers well, acting always in their best interests.  For one thing, we are much more accessible to the public than any other healthcare professionals.  Therefore, patients trust us with their health concerns and feel comfortable confiding even embarrassing problems with us.  If we maintain a professional attitude and treat our customers with respect, they’ll return and tell us even more about their conditions, which will help the supervising pharmacist advise them and, in some cases, provide vital information to the attending doctors.

While working in retail, I had many opportunities to practice my interpersonal skills.  Remember, when patients come to you, they may already be sick and may have spent time at a doctor’s office that day.  By the time they get to the pharmacy, they may have run out of patience.  I’ve found that greeting patients with a smile and a pleasant manner puts them at ease.  They don’t mind waiting for a prescription if they feel you are taking good care of them.  Be sure to explain what information you need from them to make the process go more quickly and why you need it.  If there’s a delay or if it takes longer than normal to prepare the prescription, give them updates.  For example, you may have to wait for insurance approval, or a suspension might need time to dissolve.  Information lets customers feel they are part of the process.  When they understand what is going on, they usually remain calm.

Tina Boyd Stacy
Pharmacy Technology Instructor
Ashworth University

              
             Thanks to Javier Belmont for permission to use this Photo.

While working as a pharmacy technician, you will see that most muscle relaxants and hormones are available only as prescription (or legend) drugs.  A few years ago, I was working at a retail store late on a Friday evening.  A person walked slowly up to the pharmacy counter and asked me to sell him some carisoprodol (a muscle relaxant).  Being pretty naïve, I asked for his name so I could pull up his refills on the computer.  He replied, “I don’t have a prescription.”  After I informed him that carisoprodol required a prescription, he left the pharmacy.  Without a valid prescription I could neither provide the man with carisoprodol nor appropriately assess his intentions for use.  

Be aware that, even though many muscle relaxants are not controlled substances, they do have the potential for being abused.  You can perform a valuable service by assisting the pharmacist in monitoring the quantity and frequency of refills your customers purchase.  If you notice a possible abuse situation, notify the pharmacist.  If it’s a case of the original prescription being no longer adequate, it may be time for the patient’s doctor to try a higher dose or another medication altogether. 

Tina Boyd Stacy
Pharmacy Technology Instructor
Ashworth University

From Hannah Waight of Experience:

No longer is healthcare confined to doctors and nurses - now more than ever jobs are available for people with all types of interests within this highly diverse industry. Although you may not look forward to that trip to the dentist or those yearly shots from the doctor, no one can deny that healthcare is an essential aspect of all of our lives.  People who are willing and able to work in the health industry will always be in demand.  In fact, healthcare has long been one of the biggest industries in the nation, and now, because of the aging population of the United States and advances in medical technology, the need for qualified workers is only going to increase.  Your ideal job is within your grasp as long as you have the appropriate background and inside information.

As an industry, healthcare offers a diverse range of jobs for many different types of people.  You can work in the traditional health provision sector as a doctor or nurse, or in a wide variety of medical fields.  Preventative medicine and recovery is getting increasing attention from insurance companies looking to keep their costs down: dietitians, counselors, and physical therapists all play key roles in keeping people healthy. Research in academic medicine and biotechnology provides opportunities for professionals interested in discovering the next generation of treatment.  The people- and paperwork-oriented are needed to run the business and administrative side of the industry.

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To read more of Hannah’s great article, login to the Ashworth University Career Center through the student portal and click here.

Ryan Rode
Interactive Services Manager
Ashworth University