AU Blogspot

In my opinion, the ability to maintain positive “human relations” is one of the most important aspects of modern pharmacy.  We are fortunate that the public has always viewed pharmacy as an honorable profession.  I believe we owe this to our ability to serve our customers well, acting always in their best interests.  For one thing, we are much more accessible to the public than any other healthcare professionals.  Therefore, patients trust us with their health concerns and feel comfortable confiding even embarrassing problems with us.  If we maintain a professional attitude and treat our customers with respect, they’ll return and tell us even more about their conditions, which will help the supervising pharmacist advise them and, in some cases, provide vital information to the attending doctors.

While working in retail, I had many opportunities to practice my interpersonal skills.  Remember, when patients come to you, they may already be sick and may have spent time at a doctor’s office that day.  By the time they get to the pharmacy, they may have run out of patience.  I’ve found that greeting patients with a smile and a pleasant manner puts them at ease.  They don’t mind waiting for a prescription if they feel you are taking good care of them.  Be sure to explain what information you need from them to make the process go more quickly and why you need it.  If there’s a delay or if it takes longer than normal to prepare the prescription, give them updates.  For example, you may have to wait for insurance approval, or a suspension might need time to dissolve.  Information lets customers feel they are part of the process.  When they understand what is going on, they usually remain calm.

Tina Boyd Stacy
Pharmacy Technology Instructor
Ashworth University

              
             Thanks to Javier Belmont for permission to use this Photo.

While working as a pharmacy technician, you will see that most muscle relaxants and hormones are available only as prescription (or legend) drugs.  A few years ago, I was working at a retail store late on a Friday evening.  A person walked slowly up to the pharmacy counter and asked me to sell him some carisoprodol (a muscle relaxant).  Being pretty naïve, I asked for his name so I could pull up his refills on the computer.  He replied, “I don’t have a prescription.”  After I informed him that carisoprodol required a prescription, he left the pharmacy.  Without a valid prescription I could neither provide the man with carisoprodol nor appropriately assess his intentions for use.  

Be aware that, even though many muscle relaxants are not controlled substances, they do have the potential for being abused.  You can perform a valuable service by assisting the pharmacist in monitoring the quantity and frequency of refills your customers purchase.  If you notice a possible abuse situation, notify the pharmacist.  If it’s a case of the original prescription being no longer adequate, it may be time for the patient’s doctor to try a higher dose or another medication altogether. 

Tina Boyd Stacy
Pharmacy Technology Instructor
Ashworth University

          Thanks to Lorianne DiSabato for permission to use this Photo. 

It is time, I think, to face the realpolitik of health care reform. That means asking a question few reformers dare to discuss:  How will we win the Congressional votes needed to pass serious health care reform? The American Prospect’s Ezra Klein put this question on the table at the “Take Back America” conference last week.  A pragmatic progressive (in the best sense), Klein pulled no punches:  “There are so many people in this town [D.C.] who do such smart policy thinking,” he observed. But “what we don’t give enough thought to is the politics of reform. This is a political problem. Until we have the votes in the Senate, we can’t get anything done.”Without the votes, Klein told reformers, “you don’t have a plan; you have a position.”

Some assume that, if we elect a progressive president, he will “put the votes together” to achieve reform. But the fact is that even an optimistic, charismatic JFK wasn’t able to persuade Congress to unite behind healthcare for the elderly in the early 1960s—a time when seniors were the poorest group in America. It was only after Kennedy was assassinated that a wily LBJ (who had grown up in Congress and knew where all of the bodies were buried on the Hill) was able to leverage a martyred president’s last wishes to help pass Medicare in 1965. The fact that LBJ had won by a landslide sealed the deal.

This time around, nailing the votes that would secure something like “Medicare for Everyone Who Wants It” will be much tougher. As I noted in my first post in this series, “Obstacles to Health Care Reform,” the lobbyists representing the for-profit health care industry enjoy enormous power. The money at stake in the health care industry has grown exponentially since 1965. And thanks to generous campaign contributions, the industry’s lobbyists wield great influence, even among liberal politicians.                  

Who can counter that kind of power?  Citizens who vote.  Lobbyists have dollars, but a billion dollars won’t help a politician if his constituency has made it clear that it won’t re-elect him unless he passes a particular piece of legislation that voters want. Nevertheless, any hope that pressure from voters will give Congressmen the spine to stand up to the lobbyists turns on the assumption that voters share common goals. With that assumption in mind, I decided to take a hard look at where most voters stand on health care reform. Polls show that the majority of Americans say that they want universal healthcare—but drill a little deeper, and you’ll find that different groups have very different priorities.

(more…)

              Thanks to Tahoe Sunsets for permission to use this Photo.

The Center for Public Integrity, a public interest investigative journalism organization, has obtained copies of a Centers for Disease Control and Prevention (CDC) study of environmental and health data in eight Great Lakes states that was scheduled for publication in July 2007.

The report, which pointed to elevated rates of lung, colon, and breast cancer; low birth weight; and infant mortality in several of the geographical areas of concern has not yet been made public. A few days before the report was slated to be released, it was pulled. Meanwhile, at precisely the same time, its lead author, Christopher De Rosa, has been removed from the position he held since 1992.  The Center for Public Integrity is asking why.

The study, “Public Health Implications of Hazardous Substances in Twenty-Six U.S. Great Lakes Areas of Concern” was developed by the CDC’s Agency for Toxic Substances and Disease Registry (ATSDR) at the request of the International Joint Commission, an independent U.S-Canadian organization that monitors and advises both governments on the use and quality of boundary waters. The CDC report brings together two sets of data: environmental data on known “areas of concern” — including superfund sites and hazardous waste dumps — and separate health data collected by county or, in some cases, smaller geographical regions. The study does not try to prove cause and effect. Instead, it outlines areas for further study and data collection on the link between pollution and health.”Let’s say we have a superfund site and we also find elevated risk of leukemia in the county — is that related? We don’t know, but people living in the area can logically argue that we ought to find out,” Dr. Peter Orris, a professor at the University of Illinois School of Public Health and one of the peer reviewers of the study told Oneworld.net. (more…)

 
             Thanks to Scarlett Q  for permission to use this Photo.

Many physicians have the medical assistant write out the prescription, and then the physician signs it.  This practice places a significant responsibility on the medical assistant.  My opinion is that it is not good policy to have the medical assistant write out prescriptions.  If the physician in your office does follow this procedure, be absolutely sure that the physician reads what you have written prior to signing the prescription.  This applies especially to prescriptions that are called into the pharmacy.  If the physician has not reviewed the prescription and signed it, then you have just prescribed medications on your own.  Such a situation would have drastic legal and ethical implications for both you and the physician.  Always follow procedures carefully.  If you have concerns about procedures in your office, discuss them with your physician. 

Loretta Maples
Medical Office Assisting Instructor
Ashworth University

                 Thanks to Corey for permission to use this Photo.

At one point in time, a long time ago (around 2000), I wondered if centralized, government maintained electronic health records was the way to go.  In defense of this position, my arguments revolved around the notions of efficiency and control, in that it was easier for systems to be monitored, maintained, and updated if they were all in one place.  But, as anyone with a technical background could point out, there are significant technical issues behind such a strategy.  It would seem that some people agree: “German doctors say no to centrally stored patient records“.

What I find interesting is the proposed “counter” solution:

As an alternative, the German private doctors’ body is suggesting the use of encrypted USB-sticks. These could be handed over to patients and would carry all relevant patient data, including digital images such as radiographs or CT-scansWow.  I haven’t heard a call for the use of physical based media in quite some time.  Personally, I thought that this line of thinking was disappearing as the feasibility of cloud computing increases and slowly becomes a realistic option.  In all fairness, there are a few other very interesting points raised by the group representing the German physicians. 

Allow hackers to try to and crack the USB system in order to prove that it can be made safe.

Make patients more aware of what information is collected and stored. (more…)